Player Support
Need help with an ABOVER game, in-app purchase, bug report, or data deletion request? Our support desk responds within 1–2 business days.
Game & Purchase Support
Include your Game Title, Device Model & OS Version (e.g., iPhone 16 / iOS 19, Galaxy S25 / Android 16), and a brief description or screenshot.
Data Deletion & Privacy
Direct channel to our Chief Privacy Officer (Hogeol Lim) for personal data access, opt-out, or complete account/record deletion requests.
Publishing, B2B & Press
For global publishing, co-development, B2B interactive studio inquiries, or press review keys regarding Abover Co., Ltd.
Frequently Asked Questions (FAQ)
1. How do I restore my In-App Purchases (No-Ads / Permanent Upgrades)?
Open the game's Settings menu and tap "Restore Purchases" while signed in with the same Apple ID or Google Play account used for the original purchase. Non-consumable items (such as Remove Ads or permanent unlocks) will be restored immediately at no cost.
2. Will my game progress transfer when I switch to a new phone or play on the Web?
On mobile, ensure Apple Game Center / iCloud Drive (iOS) or Google Play Games Services (Android) is connected in Settings before switching devices. For browser-based HTML5 web playable demos on helloabover.com/games/, progress is saved locally in your browser's localStorage / IndexedDB and will remain intact unless you clear browser site data.
3. How do I request account or personal data deletion?
You can erase all local gameplay data immediately by tapping Settings → Reset Data inside the game or by uninstalling the application. To request permanent deletion of any cloud-synced records or customer support emails, send a request to privacy@helloabover.com or support@helloabover.com. Verified requests are processed within 30 days.
4. How do refunds and purchase cancellations work?
Unused paid digital items may be eligible for cancellation or refund within 7 days of purchase under applicable consumer protection laws and global platform rules. Because all payments are processed directly by Apple App Store, Google Play, or Steam, refund requests can be submitted directly through your platform purchase history or by emailing support@helloabover.com with your Order ID. See our Terms of Service for full details.
5. Can I stream ABOVER games on YouTube or Twitch and monetize my videos?
Yes, 100%! You have our blanket permission to stream, record, upload, and monetize gameplay videos of all ABOVER titles without prior written permission. See our Creator & Streamer Video Policy for details.
Corporate Information
| Legal Entity | Abover Co., Ltd. |
|---|---|
| Representative & CPO | Hogeol Lim |
| Registered Office | 302-1128, 25 Jangcha-ro 13beon-gil, Gochon-eup, Gimpo-si, Gyeonggi-do, 10126, Republic of Korea |
| Corporate Registration | Business Registration No.: 361-86-03930 · Registered Game Production Corporation (Republic of Korea) |